A style of interviewing in which the interviewer asks only general questions and encourages the interviewee to discuss what he considers important. The interviewer probes for additional details and does not introduce ideas or evaluate what is said. This approach is useful in determining what factors enter into a person’s decision making. Thus, it could help in identifying variables for intentions surveys. Here are some guidelines for the interview.

Start by explaining what you would like to learn – e.g., “what factors cause changes in the sales of your primary product?” If a general opener does not draw a response, try something more specific – e.g., “perhaps you could describe how product x did last year?”

During the interview:

Do not worry about pauses in the conversation. People may get uncomfortable during pauses, but do not be in a hurry to talk if it is likely that the interviewee is thinking.